Communication Protocols

Communication is a crucial aspect to our work as partners. At Our Lady Star of the Sea, we recognise the importance of close communication between home and school. We strongly value the need also to get this right, ultimately enabling the children to be best supported. It is timely at the commencement of each school year to remind parents of our protocols when seeking to contact teachers.  Please see below for an explanation of our protocols.

If you wish to speak to a teacher:

  • Please contact the office staff who will pass this message onto the teacher concerned. The teacher will either confirm an appointment, or phone to talk within one school day (usually 24 hours or the following Monday). Often a return call might come earlier, but for practical reasons, one day’s grace is required.
  • If the teacher is unable to return the call due to unforeseen circumstances (eg illness), you will be phoned and advised by the office staff with an update of when a conversation might be able to take place.
  • Interviews “on the run” rarely achieve a successful outcome and can often result in more anxiety both for the teacher and the parent. We ask parents and carers not to seek to hold these thereby putting staff in the difficult situation of saying ‘no’ to the interview.

If it is a matter to be conveyed in writing:

  • Please either send a note to the teacher/staff member or an email to the front office.
  • Emails will be forwarded to the teacher within normal opening hours and in a timely way. If confidential, please send as an attachment and mark as confidential.
  • Parents are asked not to email staff directly. Often in a quick email check after hours, parents can disrupt the reasonable private time of teaching or leadership staff, especially if the matter is emotive or subjective.

Thank you to the vast majority of parents who adhere and respect these protocols. As we continue to support each other as partners, protocols such as this greatly enhance our working relationship, and of course the service we offer to our children in partnership.

To assist you and your child, the table below details the lines for effective communication within our school.

The school office is open between 8.10am and 3.30pm, Monday to Friday.

Lines of Communication

 

Academic

 

Student Wellbeing

First

Issues relating to specific subjects, learning and teaching, which include assignments and tests, homework, resources and equipment, are directed to the Class Teacher in the first instance.

An appointment with the class teacher can be made via the school office on (02) 4365 6229 or by sending a note with your child to the class teacher. The class teacher will contact you to arrange a suitable meeting time.

First

Issues relating to student wellbeing, illness and notes, issues at home, uniform requirements, student health, day to day arrangements are directed to your child’s Class Teacher in the first instance.

An appointment with the class teacher can be made via the school office on (02) 4365 6229 or by sending a note with your child to the class teacher. The class teacher will contact you to arrange a suitable meeting time.

 

Next

If you have spoken to the Class Teacher and the issue is a specific learning difficulty question you may wish to also consult with our Assistant Principal Mrs Maria Kennedy who may make a referral to our Learning Support Teachers (Mrs Jenny Norris and Mrs Bianca Gooley).

Next

At this stage you may wish to involve our Coordinator for Pastoral Care/Wellbeing, or Assistant Principal, (Mrs Maria Kennedy).

Then

The Principal – All appointments with Mr Robert Peers are to be made via the school office on (02) 4365 6229.

Then

The Principal – All appointments with Mr Robert Peers are to be made via the school office on (02) 4365 6229.